By 11 Ways | April 08, 2014 at 04:02 PM EDT | No Comments
I sat at the head of the table in our main conference room at the corporate office in Columbus, Ohio. I listened to input from my leadership team. We had a situation that needed immediate attention and I was listening to all options. Nine pairs of eyes darted between me and their colleagues as points were made about the quickest solutions, the most cost effective solutions, the most profitable solutions, the most politically correct solutions, the best public relations solutions, the best customer service solutions, and all the subsequent issues that may arise following any one of these potential solutions.
After about 15 minutes my mind drifted a bit. Something was missing from the discussion. Something was absent from the room. Then a simple thought occurred to me; what is the most loving solution?
I listened for a few more minutes, wondering if anyone else would bring it up but, of course, no one would. My leadership team was diverse. A young gun computer wiz sat next to a middle aged accountant who sat across from a nearly retired veteran. Five women and four men around the table. All perfectly conditioned for modern business, and not one of them asking the same question I was asking. What is the most loving solution.
…So I asked the question. Out loud. And the room went silent.
Two days later the issue was completely and harmoniously resolved.